We seek to offer you optimum repair support. To ensure quick and hassle-free repairs and maintenance of our products, please observe the following:

Fault Diagnosis

Before you send us a product, please verify that the defect or functionality problem resides within our product. You may do so by referring to the specifications listed in the product's user documentation.

If a product returned to us is deemed to be defect free, we reserve the right to charge for the function check. If desired, you may elect to have a function check and diagnosis performed on the product for a fee.

Please understand that we can only service systems that are manufactured by us.

Shipping

When returning a product, please adhere to the following guidelines:
	The product should be ready for repair, i.e. reasonably cleaned, cooling lines (air and water) emptied and plugged.
	If possible, use the original packing material to ensure that the product is optimally protected; returned electronic products must be placed in the appropriate antistatic packaging.
	To avoid repair delays, please enclose the fully completed return delivery form with the returned product. Return delivery forms are included with the product's documentation, or may be downloaded from our website. You may choose either the online version or an offline version that can be downloaded and completed manually.
	If you are returning a product from outside the European Union, please use FedEx exclusively and add the following information to the proforma invoice: "Return to manufacturer" "Country of origin: Germany" "Customs and duties to be paid by recipient (SCANLAB)" Product serial number Product value (original purchase price) A complete packaging list (please refer to the packaging list or the invoice you received form us)

Please make sure that you state the correct product value, do not declare a lower value. We are obliged to declare the original purchase price for both import and export so you might have difficulties importing the repaired goods in your country. On the documents accompanying the return shipment we will always declare the correct value together with the repair value. For warranty repairs this means the value of the replaced goods, for other repairs the total repair costs.

To avoid import problems in your country please contact your local customs authorities before you ship any goods to our company.

Repair Time

We will perform the requested repair upon your approval of the cost estimate. Repairs are generally completed within two weeks. In some cases where replacement parts may be difficult to obtain, repairs may take longer.

Product Warranty

We guarantee the products to be free of defects in manufacturing or material. The warranty period commences upon delivery of the product. Repairs covered under the warranty will be performed at our site.

The scope of the warranty is limited to repair or replacement of our product.

We are not liable for:
	products damaged through misuse or improper operation
	damage due to improper laser power (e.g. focused beam on optical surfaces) or improper adjustment
	damage to optical components (mirrors, objective, etc.) caused by improper handling or cleaning
	altered products
	products that have the warranty seal broken
	consequential damages

We warrant our repairs for 12 months. Please note that our repair warranty applies only to the replaced modules.

Cost Estimates

We will carefully check each returned system. To ensure quick repair turnaround times, repairs will be performed promptly without first contacting you if the repair cost does not exceed EUR 850. Upon request, we are also happy to provide cost estimates even in those cases where the repair cost is below EUR 850. In such cases a service surcharge will apply.

Repair Costs

Repair costs are individually calculated in accordance with the replacement parts and labour time required. Therefore, the repair costs cannot be estimated until the product has arrived at our site.

Shipping Costs

We will cover the return transport costs on products repaired under warranty. For all other transport costs the sender will be responsible. We will accept no costs for any freight collect shipments, the sender will receive an invoice for any occurring charges which may amount.

Terms of Delivery and Payment

Otherwise, our General Terms & Conditions remain applicable.

download Return Delivery Form (online version: edit, print)
download Return Delivery Form (offline version: print, edit)